Copy of Terms and Conditions
Terms and Conditions - Primacol.com
ONLINE SHOP REGULATIONS
PRIMACOL.COM
Effective Date: January 1, 2025
Compliant with: Omnibus Directive (EU) 2019/2161, GDPR, Consumer Rights Act
TABLE OF CONTENTS
- GENERAL PROVISIONS
- ELECTRONIC SERVICES
- SALES CONTRACT CONDITIONS
- PAYMENT METHODS AND TERMS
- DELIVERY COSTS, METHODS AND TIMEFRAMES
- COMPLAINTS PROCEDURE
- ALTERNATIVE DISPUTE RESOLUTION
- RIGHT OF WITHDRAWAL
- BUSINESS CUSTOMERS PROVISIONS
- PRODUCT REVIEWS
- FINAL PROVISIONS
- WITHDRAWAL FORM TEMPLATE
1. GENERAL PROVISIONS
1.1 Shop Operator
The Online Shop at www.primacol.com is operated by:
UNICELL INTERNATIONAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ - Registered office: Supraślska 25, 16-010 Wasilków, Poland - KRS No.: 0000018265 - District Court in Białystok - XII Commercial Department - Share capital: 2,650,000.00 PLN - Tax ID (NIP): 5422503648 - REGON: 050623653 - Email: shop@primacol.com - Phone: +48 693 500 054
1.2 Scope of Application
These Regulations apply to both consumers and business customers unless specified otherwise in individual sections.
1.3 Personal Data Protection
The Seller is the controller of personal data processed in the Online Shop.
Complete information about data processing, including: - Legal basis and purposes of processing - Data retention periods - Data subject rights (access, rectification, erasure, restriction, portability, objection) - Right to lodge complaint with supervisory authority - Cookie and analytics tools usage - Contact for data protection matters
Is available in the detailed Privacy Policy at: [www.primacol.com/privacy-policy]
Using the Online Shop and providing personal data is voluntary, except where required by law or necessary for contract performance.
1.4 Consumer Rights Priority
These Regulations respect all mandatory consumer rights under applicable law. Any provisions less favorable to consumers than statutory rights are invalid and replaced by statutory provisions. In case of doubt, interpretations favorable to consumers shall prevail.
This Online Shop takes care of consumer rights and was prepared in accordance with the Consumer Rights Act and Omnibus Directive (EU) 2019/2161.
1.5 Definitions
Business Day – Monday through Friday, excluding public holidays
Registration Form – Online form enabling Account creation
Order Form – Interactive form for placing Orders, adding Products to cart, and defining delivery and payment terms
Customer – A person or entity concluding or intending to conclude a Sales Contract with the Seller: - Natural person with full legal capacity - Natural person with limited legal capacity (where permitted by law) - Legal person - Organizational unit without legal personality but with legal capacity
Consumer – A natural person conducting a transaction for purposes unrelated to their business or professional activity
Account – Personalized area in the Shop’s IT system with customer data and Order history
Newsletter – Electronic service providing periodic information about Products, news, and promotions
Product – Movable item available in the Shop and subject to the Sales Contract
Regulations – This document
Online Shop / Shop – The online store at www.primacol.com
Seller / Service Provider – UNICELL INTERNATIONAL SP. Z O.O. (details in section 1.1)
Sales Contract – Contract for Product sale concluded between Customer and Seller via the Shop
Electronic Service – Service provided electronically by the Seller to the Customer via the Shop
Service Recipient – Person or entity using or intending to use an Electronic Service
Order – Customer’s declaration to conclude a Sales Contract, submitted via Order Form
2. ELECTRONIC SERVICES
2.1 Available Services
The Shop provides the following free Electronic Services:
2.1.1 Account Service
Registration process: 1. Complete the Registration Form 2. Click “Create Account” 3. Confirm via link sent to provided email address
Required information: - Full name - Email address - Password
Terms: - Provided free of charge - Unlimited duration - May be terminated anytime by contacting: shop@primacol.com
2.1.2 Order Form Service
Ordering process: 1. Add Products to electronic cart 2. Complete Order Form with required details 3. Review Order summary including all prices 4. Click “Complete Order” (data can be modified until this point)
Required information: - Name and surname / Company name - Delivery address (street, building/apartment number, postal code, city, country) - Email address - Contact phone number - Product selection and quantity - Delivery method - Payment method
Terms: - Provided free of charge - Single-use service - Concludes upon Order placement or abandonment
2.1.3 Newsletter Service
Subscription: - Enter email address in Newsletter field on website - Or check Newsletter option during Account creation
Terms: - Provided free of charge - Unlimited duration - Unsubscribe anytime via email to: shop@primacol.com or unsubscribe link in newsletter
2.2 Technical Requirements
To use the Shop, you need: - Computer, laptop, or mobile device with internet access - Email access - Current web browser (Firefox, Chrome, Safari, Edge, Opera) - Recommended screen resolution: 1920×1080 - Enabled cookies and JavaScript
2.3 User Obligations
Service Recipients must: - Use the Shop lawfully and in accordance with good practices - Respect personal rights, copyrights, and intellectual property - Provide accurate and current information - Refrain from posting unlawful content
2.4 Service Complaints
Complaint procedures for Electronic Services are detailed in Section 6.
3. SALES CONTRACT CONDITIONS
3.1 Contract Conclusion
A Sales Contract is concluded when the Customer completes the Order process as described in Section 2.1.2.
3.2 Pricing Information
EU Customers: - Prices displayed in EUR (€) - All prices include applicable VAT - Total Order value includes Product prices and delivery costs
UK Customers: - Orders up to £135: VAT included at checkout - Orders over £135: Sold at net price; UK VAT charged by carrier before delivery
The Shop provides complete cost information during Order placement, including: - Total Product prices (with VAT) - Delivery costs (transport, shipping, postal fees) - Any additional costs - Notice if costs cannot be determined in advance
3.3 Order Confirmation Process
- Order Placement: Customer submits Order via Order Form
- Immediate Confirmation: Seller sends email confirming Order receipt and acceptance
- Contract Formation: Sales Contract is concluded when Customer receives confirmation email
The confirmation email contains: - Order receipt acknowledgment - Acceptance for fulfillment - Sales Contract confirmation - Order details and total price
3.4 Contract Documentation
The Seller ensures contract documentation through: - Making these Regulations available on the website - Sending confirmation email (Section 3.3) - Storing contract details in the Shop’s IT system
4. PAYMENT METHODS AND TERMS
4.1 Available Payment Methods
4.1.1 Bank Transfer
Direct transfer to Seller’s bank account
4.1.2 Electronic Payments
Processed via Mollie.com or PayPal.com
Mollie.com - Provider: Mollie B.V. - Address: Keizersgracht 126, 1015 CW Amsterdam, Netherlands - Regulated by: Netherlands Bank - License No.: F0038 - Registration: 302.04.462
PayPal.com - Provider: PayPal (Europe) S.à r.l. & Cie, S.C.A. - Address: 22-24 Boulevard Royal, L-2449, Luxembourg
Current payment options are listed on: - Shop website payment methods page - www.mollie.com - www.paypal.com
4.2 Payment Deadline
For bank transfers, electronic payments, and card payments: 7 calendar days from Sales Contract conclusion
5. DELIVERY COSTS, METHODS AND TIMEFRAMES
5.1 Delivery Costs
Delivery is charged unless otherwise stated in the Sales Contract. Complete cost information, including transport and postal fees, is displayed: - On the Shop website in the delivery costs section - During Order placement - Before Customer completes the Order
5.2 Delivery Methods
Available delivery options: - Courier parcel – Standard parcels - Pallet shipment – Large or bulk orders
5.3 Delivery Timeframes
5.3.1 EU Customers
Up to 7 Business Days from payment receipt
If Products have different delivery times, the longest timeframe applies (maximum 7 Business Days).
5.3.2 Non-EU Customers
Up to 10 Business Days from payment receipt
This timeframe may be extended due to external factors (customs, international carriers).
5.4 Delivery Period Calculation
The delivery period begins: - For bank transfer, electronic, or card payment: From the date Seller’s account is credited
5.5 UK Delivery Regulations
Orders up to £135: - 20% VAT added at checkout - No additional charges at delivery
Orders over £135: - Sold at net price - 20% UK VAT charged by carrier before delivery - Customer pays import tax directly to carrier
6. COMPLAINTS PROCEDURE
6.1 Scope
This section covers complaints regarding: - Products - Sales Contracts - Electronic Services - Other Shop-related matters
6.2 Legal Basis
The Seller’s liability is governed by applicable law, particularly: - Civil Code - Consumer Rights Act - Act on Electronic Services Provision (July 18, 2002)
6.2.1 Products Purchased Before January 1, 2023
Governed by Civil Code provisions (Articles 556-576) regarding warranty for physical and legal defects.
Business Customers: Seller’s warranty liability is excluded (Article 558 § 1 Civil Code).
6.2.2 Products Purchased From January 1, 2023
Physical Products (excluding digital content carriers): Governed by Consumer Rights Act (Articles 43a-43g) regarding Product non-conformity with contract.
Digital Content and Services: Governed by Consumer Rights Act (Articles 43h-43q) regarding non-conformity with contract.
6.3 Filing a Complaint
Complaints may be submitted:
By mail: Unicell International Supraślska 25 16-010 Wasilków Poland
By email: shop@primacol.com
6.4 Product Returns
Return defective Products to: Unicell International Supraślska 25 16-010 Wasilków Poland
6.5 Recommended Complaint Information
To expedite processing, please include: 1. Description of the issue (type, date of occurrence, circumstances) 2. Requested remedy (repair, replacement, price reduction, contract withdrawal) 3. Contact details
Note: These are recommendations only. Complaints without this information remain valid.
6.6 Contact Information Updates
If your contact details change during complaint processing, please notify the Seller immediately.
6.7 Supporting Evidence
You may attach evidence such as: - Photographs - Documents - The Product itself
The Seller may request additional information or evidence to facilitate complaint resolution.
6.8 Response Time
The Seller will respond to complaints: - Promptly - No later than 14 calendar days from receipt
7. ALTERNATIVE DISPUTE RESOLUTION
7.1 Information Resources
Detailed information about alternative dispute resolution methods is available at: - Office of Competition and Consumer Protection: https://uokik.gov.pl
7.2 Consumer Contact Point
Contact details: - Phone: +48 22 55 60 333 - Email: kontakt.adr@uokik.gov.pl - Address: Pl. Powstańców Warszawy 1, 00-030 Warsaw, Poland
Services provided: Assistance with extrajudicial consumer dispute resolution
7.3 Available Options for Consumers
Consumers may use the following methods:
7.3.1 Permanent Consumer Arbitration Courts
More information: http://www.spsk.wiih.org.pl
7.3.2 Provincial Trade Inspection
Contact the inspector responsible for the Seller’s business location
7.3.3 Consumer Organizations
- District/municipal consumer ombudsman
- Consumer Federation
- Association of Polish Consumers
Consumer advice: - Email: porady@dlakonsumentow.pl - Helpline: 801 440 220 (Business Days, 8:00-18:00)
7.4 EU Online Dispute Resolution Platform
The EU ODR platform facilitates online dispute resolution between consumers and traders.
Access: http://ec.europa.eu/consumers/odr
Purpose: Resolving disputes arising from online sales or service contracts
More information: - ODR platform website - Office of Competition and Consumer Protection: https://uokik.gov.pl
8. RIGHT OF WITHDRAWAL
8.1 Consumer Right
Consumers may withdraw from a distance contract within 14 calendar days without giving reasons or incurring costs (except those specified in Section 8.8).
To meet the deadline: Send withdrawal notice before the 14-day period expires.
8.2 Withdrawal Declaration
Submit withdrawal notice:
By mail: Unicell International Supraślska 25 16-010 Wasilków Poland
By email: shop@primacol.com
Form: You may use the template in Section 12, but it’s not mandatory.
8.3 Product Return Address
Return Products to: Unicell International Supraślska 25 16-010 Wasilków Poland
8.4 Withdrawal Period
The 14-day period begins:
For Product sales: - When consumer or designated third party (other than carrier) takes possession - For multiple Products delivered separately: From receipt of last Product - For regular Product deliveries: From receipt of first Product
For other contracts: - From contract conclusion date
8.5 Contract Nullification
Upon valid withdrawal, the contract is considered null and void.
8.6 Physical Products (Including Digital Elements)
8.6.1 Seller’s Obligations
The Seller must: - Refund all payments (including standard delivery costs) - Timeframe: Immediately, no later than 14 calendar days from withdrawal receipt - Method: Same payment method used by consumer (unless consumer agrees to different method) - Holding refund: Seller may withhold refund until receiving Product or consumer’s proof of return (whichever occurs first)
Note: Seller does not refund additional costs from non-standard delivery methods chosen by consumer.
8.6.2 Consumer’s Obligations
The consumer must: - Return the Product immediately, no later than 14 calendar days from withdrawal - To: Seller or authorized person - Exception: Not required if Seller offers to collect the Product
To meet deadline: Send Product before 14-day period expires.
8.6.3 Consumer Liability
Consumers are liable for Product value decrease resulting from use beyond what’s necessary to establish: - Nature - Characteristics - Functionality
8.7 Digital Content and Services
8.7.1 Seller’s Obligations Upon Withdrawal
Seller must cease using non-personal content provided or created by consumer during Product use, except when content: 1. Has no utility outside the Product context 2. Only relates to consumer’s activity when using the Product 3. Has been aggregated and cannot be disaggregated (or only with disproportionate effort) 4. Was generated jointly with other consumers who continue using it
Seller must provide access to consumer’s non-personal content (except in situations 1-3 above) upon request: - Free of charge - Without hindrance - Within reasonable time - In commonly used, machine-readable format
Seller may prevent further use by: - Making digital content/service inaccessible - Disabling user account
8.7.2 Consumer’s Obligations Upon Withdrawal
Consumer must: - Cease using digital content or service - Not make it available to third parties
8.8 Consumer Costs
The consumer bears the following costs:
8.8.1 Non-Standard Delivery
Additional costs beyond cheapest standard delivery method
8.8.2 Direct Product Return Costs
Cost of shipping Product back to Seller
8.8.3 Partial Service Performance
If service performance began at consumer’s explicit request before withdrawal period ended: - Consumer pays for services rendered until withdrawal - Calculation: Proportional to service scope versus agreed price - Basis: If price is excessive, market value applies
8.9 Exceptions to Withdrawal Right
Consumers cannot withdraw from contracts for:
-
Fully performed services with consumer’s express prior consent and acknowledgment of losing withdrawal right
-
Price dependent on financial market fluctuations beyond Seller’s control
-
Custom-made or personalized Products
-
Perishable Products or Products with short shelf life
-
Sealed Products opened after delivery (health/hygiene reasons):
- Cannot be returned once unsealed
-
Products inseparably connected with other items after delivery
-
Alcoholic beverages where:
- Price agreed at contract conclusion
- Delivery only after 30 days
- Value depends on market fluctuations beyond Seller’s control
-
Urgent repairs or maintenance where consumer requested Seller visit:
- Withdrawal right applies to additional services or Products beyond those requested
-
Sealed audio/video recordings or software opened after delivery
-
Newspapers, periodicals, or magazines (except subscriptions)
-
Public auction contracts
-
Accommodation, transport, catering, leisure, entertainment, sports, or cultural events where contract specifies performance date
-
Digital content not on tangible medium where performance began with:
- Consumer’s express consent
- Consumer acknowledgment of losing withdrawal right
- Seller provided required confirmation (Articles 15 or 21 Consumer Rights Act)
-
Fully performed services where consumer expressly requested performance and:
- Consumer provided express prior consent
- Consumer acknowledged losing withdrawal right
8.10 Extended Rights
From January 1, 2021, withdrawal rights also apply to: - Natural persons concluding contracts directly related to business activity (if contract lacks professional character based on Central Registration and Information on Business Activity - CEIDG)
9. BUSINESS CUSTOMERS PROVISIONS
9.1 Scope
This section applies exclusively to: - Customers who are not consumers - From January 1, 2021: Natural persons conducting business where contract lacks professional character (per CEIDG registration)
9.2 Seller’s Withdrawal Right
The Seller may withdraw from Sales Contract: - Timeframe: Within 14 calendar days from contract conclusion - Notice: No reason required - Customer claims: Not applicable
9.3 Warranty Exclusion
Seller’s liability for: - Product warranty - Product non-conformity with Sales Contract
Is excluded for Business Customers.
9.4 Complaint Response Time
The Seller will respond to Business Customer complaints within 30 calendar days from receipt.
9.5 Payment Methods
The Seller may: - Limit available payment methods - Require full or partial prepayment - Apply regardless of chosen payment method or contract conclusion
9.6 Service Termination
The Service Provider may terminate Electronic Service contracts: - With immediate effect - Without stating reasons - By sending notification to Service User
9.7 Liability Limitation
9.7.1 Amount Limitation
Seller/Service Provider liability (regardless of legal basis) is limited to: - Per claim and total: Amount of price paid plus delivery costs from Sales Contract - Maximum cap: 1,000 PLN (one thousand Polish zlotys)
This limitation applies to: - All claims from Service User/Customer - Cases where Sales Contract is not concluded - Cases unrelated to Sales Contract
9.7.2 Scope Limitation
Seller/Service Provider is liable only for: - Typical damage foreseeable at contract conclusion - Excludes: Lost profits
9.7.3 Delivery Exclusion
Seller is not responsible for delays in shipment delivery by carriers.
9.8 Jurisdiction
All disputes between Seller/Service Provider and Customer/Service User shall be submitted to: - Court with jurisdiction over Seller/Service Provider’s registered office
10. PRODUCT REVIEWS
10.1 Nature of Reviews
Reviews are subjective statements made by users about Products and are visible to all visitors to the Website.
IMPORTANT: Reviews represent personal opinions and experiences of individual reviewers. The person who issues a review is responsible for its content.
10.2 Review Verification Policy
PURSUANT TO OMNIBUS DIRECTIVE (EU) 2019/2161:
The Seller provides information about whether and how it ensures that published reviews originate from consumers who have actually purchased or used the Product.
10.2.1 All Reviews are Verified
IMPORTANT NOTICE: All product reviews published on www.primacol.com come from verified purchasers.
Our verification process: 1. Only Customers who have purchased the Product in this Shop can submit reviews 2. Individual review links are sent via email after purchase confirmation 3. Access to review submission is restricted to verified purchasers only 4. Each review is linked to a confirmed purchase in our system 5. Reviews are moderated for compliance with these Regulations before publication
Badge: All reviews are automatically marked with “Verified Purchase” badge to confirm authenticity.
What this means: - ✓ Every review comes from a real customer - ✓ Every reviewer actually purchased the product - ✓ Reviews are based on actual product experience - ✓ You can trust the authenticity of all published reviews
How we ensure this: - Individual verification links sent to customer email addresses after order fulfillment - Secure system that validates purchase before allowing review submission - Continuous monitoring and audit of published reviews - Manual verification if authenticity is questioned
10.3 Submitting Reviews
10.3.1 Review Submission
Who can submit reviews: Only Customers who purchased the Product from this Shop.
How to submit: 1. Complete your purchase 2. Receive verification link via email (typically 3-7 days after delivery) 3. Click the link to access review form 4. Submit your review
Review form includes: - Star rating (1-5 scale) - Written comment (optional but recommended) - Product photographs (optional)
10.3.2 Review Publication Timeline
- Submission: Any time after receiving verification link
- Moderation: 1-3 Business Days
- Publication: After successful moderation
10.4 Review Requirements
Reviews must NOT contain: - Unlawful, defamatory, or offensive content - Unfair competition or promotional content for other businesses - Infringement of personal rights, intellectual property, or other rights - Discriminatory, abusive, or threatening language - Personal data of third parties without consent - Spam, irrelevant links, or advertising - Content submitted by competitors or persons with undisclosed conflicts of interest
Reviewers must: - Provide honest opinions based on actual product experience - Act in accordance with law and good practices - Follow these Regulations - Take responsibility for review content
10.5 Review Publication
All verified reviews are published on: - Product pages (Shop website) - External review platforms (if applicable)
Publication process: 1. Review submitted through verification link 2. Automatic verification of purchase 3. Manual moderation (1-3 Business Days) 4. Publication with “Verified Purchase” badge 5. Non-compliant reviews rejected with email notification
10.6 Review Display
Default sorting: Most recent reviews first
Alternative sorting options: - Highest rating first - Lowest rating first - Most helpful (if voting feature enabled)
No manipulation: Review rankings are determined solely by customer input and are not influenced by: - Payments or incentives - Commercial relationships - Seller preferences
10.7 Review Complaints and Reports
10.7.1 Reporting Reviews
To report inappropriate reviews:
By email: shop@primacol.com
By mail: Unicell International Supraślska 25 16-010 Wasilków Poland
Include in report: - Product name - Review date or content excerpt - Reason for objection - Supporting evidence (if applicable)
10.7.2 Response Time
The Seller will investigate and respond to complaints: - Promptly - Within 14 calendar days from receipt
10.8 Review Integrity and Omnibus Compliance
The Seller’s commitments:
✓ 100% Verified Reviews: Only verified purchasers can submit reviews
✓ No Fake Reviews: We never post false or fake reviews
✓ No Incentivized Reviews: We do not offer incentives, discounts, or compensation for reviews
✓ No Review Manipulation: We do not alter, distort, or selectively publish reviews
✓ Fair Publication: Both positive and negative reviews are published equally
✓ Transparency: Clear information about our verification process
✓ Omnibus Compliance: Full compliance with EU consumer protection regulations
Review moderation: The Seller reserves the right to: - Remove reviews violating these Regulations - Remove reviews containing unlawful content - Request additional verification if fraud is suspected - Report fraudulent review attempts to authorities
Quality assurance: Regular audits ensure all published reviews maintain authenticity and comply with applicable law and these Regulations.
11. FINAL PROVISIONS
11.1 Contract Language
All contracts concluded via the Online Shop are in English.
11.2 Regulations Amendments
11.2.1 Amendment Rights
The Service Provider may amend these Regulations for important reasons: - Changes in applicable law (including EU Directives) - Changes in payment methods - Changes in delivery methods - Changes required for compliance with consumer protection regulations - To the extent these changes affect Regulations implementation
11.2.2 Continuous Contracts
For continuous contracts (e.g., Account service): - Amendments bind Customer if requirements under Civil Code Articles 384 and 384¹ are met - Notification required: Service Recipient must be properly informed - Termination right: 15 calendar days from notification - Fee increases: Service Recipient may withdraw from contract
11.2.3 Single-Transaction Contracts
For Sales Contracts and similar single transactions: - Amendments do not affect acquired rights before amendment effective date - Amendments do not impact: - Orders already placed - Sales Contracts already concluded - Contracts being implemented
11.3 Applicable Law
Matters not covered by these Regulations are governed by Polish law: - Civil Code - Act on Electronic Services Provision (July 18, 2002) - Consumer Rights Act (as amended by Omnibus Directive) - GDPR (Regulation EU 2016/679) - Other applicable provisions
11.4 Consumer Protection
These Regulations do not exclude provisions of the consumer’s country of habitual residence that: - Cannot be excluded by contract - Provide mandatory consumer protection
Seller guarantees protection afforded by mandatory consumer protection provisions.
11.5 Regulations Availability
These Regulations are: - Available on the Shop website at all times - Free to download, save, and print - Accepted by completing Order or creating Account
11.6 Severability
If any provision of these Regulations is found invalid or unenforceable: - Remaining provisions remain in full force - Invalid provision shall be replaced by valid provision closest to original intent - Especially provisions favorable to consumers remain valid
12. WITHDRAWAL FORM TEMPLATE
This form should be completed and sent back only if you wish to withdraw from the contract.
TO:
UNICELL INTERNATIONAL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
Unicell International
Supraślska 25
16-010 Wasilków
Poland
Email: shop@primacol.com
Website: www.primacol.com
**I/We (*) hereby give notice of withdrawal from the contract for:**
☐ Sale of the following goods: _________________________________
☐ Supply of the following goods: _________________________________
☐ Contract for work involving production of the following goods: _________________________________
☐ Provision of the following service: _________________________________
**Contract concluded on / goods received on (*):** _________________________________
Order number (if known): _________________________________
Consumer name(s): _________________________________
Consumer address: _________________________________
Consumer email: _________________________________
Consumer signature(s): _________________________________ (only if submitting paper form)
Date: _________________________________
() Delete as applicable*
Contact Information
Customer Support
Email: shop@primacol.com
Phone: +48 693 500 054
Business Hours: Monday - Friday, 8:00 - 17:00 CET
Mailing Address
UNICELL INTERNATIONAL SP. Z O.O.
Supraślska 25
16-010 Wasilków
Poland
Online Resources
- Shop: www.primacol.com
- Privacy Policy: www.primacol.com/privacy-policy
- Shipping Information: www.primacol.com/shipping
- Returns & Refunds: www.primacol.com/returns
Compliance Information
This Online Shop Complies With: - ✓ Omnibus Directive (EU) 2019/2161 – Better enforcement and modernisation of consumer protection rules - ✓ GDPR (Regulation EU 2016/679) – General Data Protection Regulation - ✓ Consumer Rights Act – Polish implementation of EU consumer protection directives - ✓ Unfair Commercial Practices Directive (2005/29/EC) – As amended by Omnibus - ✓ E-Commerce Directive (2000/31/EC)
Consumer Rights Resources: - EU Consumer Rights: https://europa.eu/youreurope/citizens/consumers - Polish UOKiK: https://uokik.gov.pl - EU ODR Platform: http://ec.europa.eu/consumers/odr
Document Information
Document: Online Shop Regulations - Primacol.com
Version: 4.0 Final (Omnibus Compliant)
Effective Date: January 1, 2025
Last Updated: December 29, 2024
Language: English
Legal Review: These Regulations comply with: - Polish Law (Civil Code, Consumer Rights Act) - EU Directives (Consumer Rights, Digital Services, E-Commerce, Omnibus) - GDPR (General Data Protection Regulation)
These Regulations may be updated periodically. Customers will be notified of significant changes in accordance with Section 11.2.
OMNIBUS COMPLIANT | GDPR COMPLIANT | 100% VERIFIED REVIEWS